Frequently Asked Questions
Click on any of the frequently asked questions below to see the answer.
1. Whenever I click on a horoscope, it's out of date, why don't you update your site more often?
The Week Ahead forecasts are automatically updated at 00:01 hrs CET (Central European Time) every Sunday morning.
The Month Ahead forecasts are automatically updated at 00:01 hrs CET (Central European Time) four days before the start of the month!
The reason you are not seeing my latest forecast is explained at: http://astrolutely.com/technical-help/
2. I ordered an report this morning and still haven't received it, what should I do?
Electronic reports take time to process and compile. I promise to send your report within 28 days of receipt of your order. I have a personal target of 7 days to achive this! Printed reports take a little longer. I promise to deliver your report within 28 days of receipt of your order.
All orders at Astrolutely.com are processed manually, yes we use computers to process information but all transactions are dealt with by hand. We do things manually because customers from all reaches of the world order manually. You can only trust a computer so far!
3. I ordered a report and the information used to compile it was wrong, what should I do?
Whenever you order a personal report at Astrolutely.com a copy of the details for that report will be emailed to you. If any of these details are incorrect, please email sales @ astrolutely.com with the corrected details. If your order has been processed and your report sent, you might be asked to pay a small fee for the report to be recalculated and sent again. This fee is usually the amount necessary to repost or email the report. In the first instance please contact sales @ astrolutely.com with the corrected information and await a reply.
4. I am subscribed to Penny Thornton's Premium Service (PPS*). How do I unsubscribe?
Simply email webmaster @ astrolutely.com. Please mention which signs you wish to unsubscribe from and the email address you subscribed with.
5. I want astrological advice! How do I get it?
Penny Thornton only answers astrological questions from her Premium Service Subscribers (PPS). You can find more details of Penny’s Premium Service at Penny’s Premium Service
6. I have received a virus or blank email with attachment form Astrolutely.com. What should I do?
Penny Thornton has a stringent anti-virus policy, training and procedure ensuring all machines have up to date anti-virus scanners. All email that enters our secure email server is vigorously checked before being either sent or delivered. You can find more details about Virii that pretend to have come from Astrolutely.com by visiting the following page: http://astrolutely.com/technical-help/
7. I am having difficulties ordering from your shop. What should I do?
Penny Thornton’s Shopping Cart software has been especially designed to work with users from around the world with as little difficulty and complication as possible. The only know problem occurs if you have cookies turned off in your web browser. You can get more information about this problem by visiting the following page: http://astrolutely.com/technical-help/
As a last resort, you can make a manual credit card payment to Penny Thornton. Complete the form, in the Reason For Payment box, please enter your requirements. Please email your order directly to sales @ astrolutely.com Manual Credit Card Payment Page
8. I am looking for articles on Princess Diana. Where are they?
The Cosmic Update about Princess Diana can be found on the following page: http://astrolutely.com/my-books/articles/
9. When are the Week Ahead forecasts updated?
Penny Thornton’s Week Ahead Forecasts are now automatically updated at 00:01 hrs CET (Central European Time) every Sunday Morning!
10. When are the Month Ahead forecasts updated?
Penny Thornton’s Month Ahead Forecasts are now automatically updated at 00:01 hrs CET (Central European Time) four days before the start of the month!
11. When are the Year Ahead forecasts updated?
Penny Thornton’s Year Ahead Forecasts are now automatically updated at 00:01 hrs CET (Central European Time) on the 29th December.
12. I can not read or print my electronic report?
All Penny Thornton’s Electronic reports are created using Adobe Acrobat software. For details of the Adobe Acrobat (.pdf) reader program, please use the link below: http://astrolutely.com/astrology/