On-line Security

Penny Thornton's Security Guarantee protects you while you shop at Astrolutely.com, so that you never have to worry about credit or debit card security. I am so confident about the transaction security I offer on my site that I back every purchase with a security guarantee.

Why is shopping with Penny Thornton so safe? My secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit or debit card number, name and address so that it cannot be read as the information travels over the Internet.

Still don't want to use your credit or debit card over the Internet? No problem. Just fill out my telephone, postal or fax order form and mail, fax or telephone it using the details provided.

Security Guarantee

Even if your card is used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If your bank or card issuer does hold you liable for any of the &50.00, Penny Thornton will cover the entire liability for you, up to the full £50.00. Penny Thornton will cover this liability only if the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at Astrolutely.com while using the secure server.

In the event of unauthorised use of your credit or debit card, you must notify your credit or debit card issuer in accordance with its reporting rules and procedures.

This site uses 128 bit SSL, the strongest commercially available level of encryption. All your private data will be encrypted at all times whilst in transit over the Internet. You should see a solid padlock in your browser status bar which indicates that the encryption is taking place.

I reserve the right not ship to the following countries due to the simple fact that the vast majority of orders from these countries are associated with credit card fraud: China, Indonesia, Malaysia, Bulgaria, Serbia, Yugoslavia, Croatia, Nigeria, Russia and all other former Soviet states.

This list is subject to change with or without notice. If I think an order is bad, I don't ship it. To all the honest people in these countries - I am sorry. However, it just isn't worth getting ripped-off 30 times in order to please one real customer.

A little note to those thinking about using stolen credit card numbers on my site:
I am not fully automated. I have actual humans who look at each and every order I get. This greatly increases my chances of spotting fraudulent orders regardless of where they are placed. When an order is placed on my site, I get a charge authorization for the amount of purchase only. I don't actually charge the amount to the card until after the goods enter the dispatch system. This gives me time to look at each order and randomly ask for credit card verification from at least 10% of all my orders. When I catch orders that look suspicious, I immediately contact the relevant credit card company and ask them to contact the original card holder to confirm the legitimacy of the activity. This may slow down the shipment of orders now and again, but most of my customers seem to like the fact that I actually check to make sure the order is safe before I ship it. I have also picked up a few fans who appreciate that I took the time to let them know their credit card had been stolen.

I have really good products, but they aren't worth going to jail for. People have gone to jail for trying to use stolen credit cards on my site. I actively cooperate with law enforcement agencies to pursue and arrest those that try to pass bad or stolen credit cards on my site.

Please DON'T DO IT!


Penny Thornton

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